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Help

Questions

Quick answers about ordering, paying, delivery and replacements.

Ordering

What do I actually get?

A redeem link, an activation key, or ready-made account details, depending on the product. The product page says which, and for how long.

Can I buy more than one thing at once?

Yes. Add as many as you like to your cart and pay once. You get one email and one receipt page with everything in it.

Why do some products have several options?

The same product can come in different lengths, like 1 month or 12 months. It is one listing: open it and pick the length you want. Your cart holds one length of each product.

Can I buy the same thing twice?

Each order has one of each product. If you want a second one, place another order once the first is done.

Payment

How do I pay?

With a card or Apple Pay through Ziina, our payment service. You pay on Ziina's page and it brings you back to your receipt.

Do you see my card details?

No. Your card details go to Ziina. We never see your card number, only whether the payment went through.

I paid but nothing arrived.

Open your receipt page from your order email. We check your payment again every time, and once it is confirmed your items appear. Still nothing? The Support page tells you what to do next.

What currency do I pay in?

The one shown on the page. Ziina charges the same amount you see in your cart.

Delivery

How fast is delivery?

Usually within minutes of payment. If a product is out of stock it shows Restocking, and you can ask us to email you when it's back.

What does tap to reveal mean?

Your receipt shows each item covered. Tap one to uncover it. It stays hidden until you tap so nobody glancing at your screen sees it. The same details are in your email.

What if something is out of stock?

It shows Restocking, and you can leave your email on its page to hear the moment it is back. Anything you paid for that sells out first is sent as soon as we have it; if we can't get it at all, you get your money back.

How do I find my order later?

Your order email has your receipt link, and the receipt page stays open for good. Keep that email.

Using your subscription

Does it work in my country?

Links are region-specific. The region is stated on each product page, in your delivery email and on your order page. Check it before you buy.

Do you need my password?

Never. We only ask for your email so we can send your link. If anyone asks for a password in our name, it isn't us.

How do I use a link, a key or account details?

A redeem link: open it on the account you want upgraded and follow the steps. An activation key: paste it where the app asks for a code. Account details: sign in with them on the product's own site or app. Your receipt says which one each item is.

Replacements and safety

What if my link doesn't work?

Reply to your delivery email within 7 days and we send a working replacement. Our replacement policy has the details.

How long do I have to report a problem?

7 days after delivery. Reply to your delivery email with your receipt page address and we replace the item. We don't refund a change of mind; the replacement policy has the details.

I'm under 18. Can I buy?

Yes, with a parent or guardian's card.

Are you the official seller?

No. We are an independent shop. We are not affiliated with, endorsed by, or sponsored by the brands we sell, and their logos belong to their owners.

Still stuck?Go to Support